terms and conditions

by engaging our services, you acknowledge that you have read, understood, and agree to be bound by the following terms and conditions. please read them carefully.

1. introduction

astream is dedicated to capturing and sharing your special moments with high-quality live streaming services. our team of skilled professionals uses the latest technology to deliver exceptional visual and sound quality.

2. service description

astream provides live streaming services for various events including weddings, funerals, social events, and parties. we operate in established venues, on location, and outdoors, primarily within adelaide and its surrounding areas.

3. booking and payment

booking: all bookings must be made in advance through our official website or authorised representatives.

payment: full payment is required at the time of booking to secure your date and time. we accept major credit cards and other specified payment methods.

cancellations and refunds: cancellations made more than 30 days before the event will receive a full refund. cancellations made 15-30 days before the event will receive a 50% refund. no refunds will be issued for cancellations made less than 15 days before the event.

4. liability and insurance

liability: astream is not liable for any technical issues or interruptions in the live stream due to internet connectivity problems, equipment failure, or unforeseen circumstances beyond our control.

insurance: clients are advised to secure their own event insurance to cover any potential losses or damages.

5. client responsibilities

permissions: it is the client’s responsibility to ensure that all necessary permissions and consents are obtained from venues and participants for the live streaming.

venue provisions: clients must ensure that venues provide power, access to any required equipment such as in-house screens and speakers, access to load in and out, and a suitable location to park vehicles nearby.

content: clients must ensure that the content to be streamed does not violate any laws, regulations, or third-party rights.

6. privacy and confidentiality

data protection: astream is committed to protecting your privacy. we will not share your personal information with third parties without your consent, except as required by law.

recording: by using our services, you consent to the recording and storage of your event. you may request a copy of the recorded event, subject to additional fees.

7. intellectual property

all materials created by astream, including but not limited to video footage and audio recordings, remain the intellectual property of astream. clients are granted a licence to use these materials for personal purposes only.

8. force majeure

astream is not liable for any failure to perform its obligations under these terms due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, and acts of war.

9. governing law

these terms and conditions are governed by the laws of south australia. any disputes arising from or related to these terms will be subject to the exclusive jurisdiction of the courts of south australia.

10. amendments

astream reserves the right to amend these terms and conditions at any time. clients will be notified of any significant changes.

11. contact information

for any queries or concerns regarding these terms and conditions, please contact us at:

66 waterhouse road, south plympton sa 5038

email: hello@astream.au 

phone: 08 70770 983